Frequently Asked Questions

How Much Does This Course Cost?

The site membership is only $29.95.  This is a one time payment and site membership does not expire.  You may go back and review the materials whenever you wish.

What Do I Receive?

You gain access to sixteen video lessons that walk you through everything you need to look at before you consider buying a used car.  There is over two and a half hours of video, an eBook of the lesson material, an e-book of the video transcript and a checklist you can take when you look at a used car lot so you don’t miss anything.

How Do I Join?

There is a PayPal purchase button on the home page, or, to save you time, we have included one below!

Once you pay, PayPal will redirect you to a registration form on our site. There you will create a Username and Password for the site.  After that, you will have immediate access to all of the lessons and materials.

Join Now For Only $29.95

How Do I Log In?

Assuming you know your username and password click the button below:

The System Won’t Let Me Log In… Why?

For security reasons your account may be frozen and possibly terminated if the system detects log-ins from too many different IP addresses (different computers).  The Membership site is for your own personal use so please don’t share your log-in information with anyone.

If this does occur (it may well be because you’re logging in from the office and from home on different computers), please email info@the-auto-doctor.com with an explanation and we’ll get the issue resolved asap. Unfortunately the membership security can only allocate one email address per account.  Please e-mail us using the e-mail address you used when signing up for the course.

Why Can’t I Access The Course?

Do you have a paid membership?  If so, you probably are not logged in to the site.  Computers get all nit-picky over things like that. Log in by clicking the button below.

Still won’t work? Hmmmmm – try clearing your web browser cache and then returning to the site. That sometimes will cure the problem.

I Forgot My Username And/Or Password…What Should I Do?

At the log in, you have the option of entering the e-mail you used to sign up for this course and having the system send you this information.

I Reset My Password And Still Can’t Access The Course. What Do I Do?

Give the system a few minutes to reset.  You should also close your browser window and re-open it.  When you come back to log in on The-Auto-Doctor.com all should be ready. If not – close your browser, clear your web browser cache, then try again.

Why Won’t My Username And Password Work?

I have no idea.  Okay, I do.  The most likely issue is that you entered it incorrectly.  (Or your spell checker is changing the information you entered. Spell checkers are so stupid.)

Remember, the system is case sensitive, so if you missed capitalizing something, or hit a wrong key – it won’t let you log on to the site.

A less likely, but still possible problem is you, or your account may have tried to log in on more than one computer within a 24 hour period.  The system registers IP addresses for web site security.  Never share your log in information with anyone.  If you access the site from a public computer, be sure to log out before you end your session!

The Video Won’t Play Or Freezes. Why?

Tell me you could watch the video on the homepage before you signed up!  If so, or you could see earlier videos, the problem is on your end.  Can you watch Youtube videos?  Please check, because if so, then our videos should not pose an issue.  Sometimes when video players update, they change codecs and create playback issues.  If the videos had played, and don’t now – you’ve had an update or something changed.  Contact your software provider to find out what is going on.

You can also Google: “Video won’t play on (type of web browser you use.)” Chances are you will find message boards that offer suggestions to the problem.

No sound? Check your computer’s sound level. My cat keeps walking across my keyboard and turning it off. Took me 3 hours to find that out. Makes you really comfortable taking computer trouble-shooting tips from me huh?

You could also download the latest version of Google Chrome, Internet Explorer, Firefox or Safari (or any one of a million other browsers and see what plug-ins you need to play video.  Once you’ve done that, you should be fine.

If the videos lock up or freeze and play – it could be a bad connection or slow internet feed.  We recommend you close your browser and try again. Still having issues? Check your Internet speed and if need be, reset your router.

What If I Am Not Happy With The Course? How Do I Get A Refund?

Your payment was made to Maher Studios through PayPal and requesting a refund is easy. Just email tom@maherstudios.com. Send a copy of your PayPal receipt and the email address you used to sign up for this course. Your refund will be made a.s.a.p. Note: Please request your refund BEFORE the 30 day period has expired.

Can I Ask Ken A Question?

If there is a question left unanswered by this course, you may forward your question to info@the-auto-doctor.com.  We will make every effort to get the question answered and posted on the site as quickly as possible.  Our goal is to create the most comprehensive Used Car Buying Course available.

If you have another auto related question, we are sorry.  Ken is extremely busy with his custom car clients and his many other projects.  He gets a lot of mail and can not physically reply to everyone.

Have A Question Not Answered Here?  Please Contact Us At: info@the-auto-doctor.com

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